Question 1

Which databases can I use?

Accepted Answer

PostgreSQL, MySQL, MariaDB, and Redis. You can scale them up whenever you want.

Question 2

How does billing work?

Accepted Answer

You top up your account with credits and services are billed against them. You can see exactly what you're spending in the billing dashboard at any time.

Question 3

Is my data encrypted?

Accepted Answer

Yes. Everything is encrypted at rest and in transit. Every account also supports two-factor authentication.

Question 4

Can I use my own domain for email?

Accepted Answer

Absolutely. When you create an SMTP server you can add your own domain, and we handle SPF and DKIM configuration for you.

Question 5

What's the uptime SLA?

Accepted Answer

99.9% for all production services. We run across multiple regions so if one goes down, your services stay up.

Question 6

What regions are available?

Accepted Answer

San Francisco, Frankfurt, and London. You pick the region when you create a service. Dubai and Tokyo are coming soon.

Question 7

Is there a free tier?

Accepted Answer

Every account gets 2 GB of object storage and 500 transactional emails per month at no cost. No credit card required to sign up.

Question 8

Can I access everything through the API?

Accepted Answer

Every action you can take in the dashboard is also available through our REST API. There is a full OpenAPI spec you can use to generate clients for any language.

Question 9

What happens if I run out of credits?

Accepted Answer

Your services keep running. We send a reminder to top up, and if your balance stays negative for an extended period we pause non-essential services. We never delete your data without warning.

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